New User Email Notification
New users in an Astute portal will receive an email to their nominated email address, which will include the URL of their portal as well as instructions on how to set up their password. This will need to be done before the user can log into and access their portal.
The email layout will depend on the type of user, but will contain:
- a user ID (the Username to be entered when logging in)
- a link to set up a password
- a link to the portal URL
Clicking on the password setup link will open a new browser window, where the password and security questions are set up.
Set Your Password
To set a new user password:
Enter the New Password, ensuring that it meets the password requirements listed at the top of the screen.
Re-enter the password in the Confirm New Password field.
Select two security questions from the drop-down lists.
Enter the answer to each question in the Answer fields. These answers are not case-sensitive.
- Click Set Password.
Once a password is set, the user will be returned to their login screen, where they can enter their username and password to access their portal.
Password and Security Question Requirements
The password requirements that display when setting up a password are based on the portal password settings.
If a password does not meet the listed criteria, it will be flagged as invalid and cannot be saved. Users will need to enter a different password, ensuring that all criteria are met.
The Security Question and Answer fields must all be filled in, with two different questions set. Incomplete fields or repeated questions will be flagged by the system.
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